Refunds

The main points in brief

Parimatch Guide has no paid services, subscriptions or products, which means no refunds in the usual sense. Only the operator decides whether funds are refunded, not our site.

Refunds at the operator

Once a bet slip is confirmed, the money is treated as used under the terms of the bet. When a match is postponed, the operator decides how the bet is settled.

If something goes wrong

For a mistaken payment, have the transaction number and the time of the transaction ready. If you withdraw before meeting the bonus terms, the operator may cancel the bonus.

How a withdrawal differs from a refund

A withdrawal means taking money out of your account at your request, while a refund concerns disputed or mistaken transactions. A chargeback should be used only in cases of real fraud, not as a way to get back lost money.

Updates to this page

Screenshots of payments and your bet history help in any dispute. If you find a mistake on this page, write to [email protected].